It is Uptime Charts's policy to respect your privacy regarding any information
we may collect while operating our websites.
What This Policy Covers:
Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.
Information We Collect
We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.
We collect information in two ways: if and when you provide information to us and automatically through operating our Services.
Let’s go over the information that we collect.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us.
The amount and type of information depends on the context and how we use the information.
Here are some examples:
Basic Account Information:
We ask for basic information from you in order to set
up your account. For example, we require individuals who sign up for an uptimecharts.com account
to provide email address, password and that’s it.
Transaction and Billing Information:
If you buy subscription from us,
you will provide additional personal and payment information that is required
to process the transaction and your payment, such as your name,
credit card information, and contact information.
Depending on the Services you use, you may provide us with credentials for your website
(like SSH, FTP, and SFTP username and password).
Communications With Us:
You may also provide us information when you respond to surveys or
communicate with our team about a support question.
Information We Collect Automatically
Like most online service providers, we collect information that web browsers,
mobile devices, and servers typically make available, such as the browser type,
IP address, unique device identifiers, language preference, referring site,
the date and time of access, operating system, and mobile network information.
We collect log information when you use our Services–for example,
when you create or make changes to your account.
We collect information about your usage of our Services.
For example, we collect information about the pages you visit or site parts
that you check the most. We use this information to, for example, provide our
Services to you, as well as get insights on how people use our Services,
so we can make our Services better.
We may determine the approximate location of your device from your IP address.
We collect and use this information to, for example, calculate how many people
visit our Services from certain geographic regions.
Information from Cookies & Other Technologies:
A cookie is a string of information that a website stores on a visitor’s computer,
and that the visitor’s browser provides to the website each time the visitor returns.
Pixel tags (also called web beacons) are small blocks of code placed on websites and emails.
us identify and track visitors, usage, and access preferences for our Services,
as well as track and understand email campaign effectiveness.
How And Why We Use Information
Purposes for Using Information
We use information about you as mentioned above and for the purposes listed below:
Legal Bases for Collecting and Using Information
- To provide our Services–for example, to set up and maintain your account or charge you for any of our paid Services;
- To further develop and improve our Services–for example by adding new features that we think our users will enjoy or will help them to create and manage their monitors more efficiently;
- To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
- To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition–for example, we may analyze how many individuals purchased a plan after receiving a marketing message or the features used by those who continue to use our Services after a certain length of time;
- To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of Uptime Charts and others, which may result in us declining a transaction or the use of our Services;
- To communicate with you, for example through an email, about offers and promotions offered by Uptime Charts and others we think will be of interest to you, solicit your feedback, or keep you up to date on Uptime Charts and our products; and
- To personalize your experience using our Services, provide content recommendations, target our marketing messages to groups of our users (for example, those who have a particular plan with us or have been our user for a certain length of time), and serve relevant advertisements.
A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:
(1) The use is necessary in order to fulfill our commitments to you under our
Terms of Service or other agreements with you or is necessary to administer
your account–for example, in order to enable access to our website on your
device or charge you for a paid plan; or
(2) The use is necessary for compliance with a legal obligation; or
(3) The use is necessary in order to protect your vital interests or those of another person; or
(4) We have a legitimate interest in using your information–for example, to provide and update our Services,
to improve our Services so that we can offer you an even better user experience, to safeguard our Services,
to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better
understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or
(5) You have given us your consent–for example before we place certain cookies on your device and access and analyze them later on..
How We Share Information
We do not sell our users’ private personal information.
We share information about you in the limited circumstances spelled
out below and with appropriate safeguards on your privacy:
Subsidiaries, Employees, and Independent Contractors:
We may disclose information about you to our subsidiaries, our employees,
and individuals who are our independent contractors that need to know the
information in order to help us provide our Services or to process the
information on our behalf. We require our subsidiaries, employees,
personal information that we share with them.
We may disclose information about you in response to a
subpoena, court order, or other governmental request.
To Protect Rights, Property, and Others:
We may disclose information about you
when we believe in good faith that disclosure is reasonably necessary to protect
the property or rights of Uptime Charts, third parties, or the public at large.
For example, if we have a good faith belief that there is an imminent danger of death
or serious physical injury, we may disclose information related to the emergency without delay.
In connection with any merger, sale of company assets,
or acquisition of all or a portion of our business by another
company, or in the unlikely event that Uptime Charts goes out of business
or enters bankruptcy, user information would likely be one of the assets
that is transferred or acquired by a third party. If any of these events
information and the party receiving your information may continue to use
With Your Consent:
We may share and disclose information with your consent or at your direction.
For example, we may share your information with third parties with which you
authorize us to do so, such as the social media services that you connect to our site.
Aggregated or De-Identified Information:
We may share information that has been aggregated or reasonably de-identified,
so that the information could not reasonably be used to identify you.
For instance, we may publish aggregate statistics about the use of our Services.
While no online service is 100% secure, we work very hard to protect
information about you against unauthorized access, use, alteration,
or destruction, and take reasonable measures to do so, such as
monitoring our Services for potential vulnerabilities and attacks.
To enhance the security of your account, we encourage you to enable our
advanced security settings, like Two Step Authentication.
You have several choices available when it comes to information about you:
Limit the Information that You Provide:
If you have an account with us,
you can choose not to provide the optional account information,
profile information, and transaction and billing information.
Please keep in mind that if you do not provide this information, c
ertain features of our Services–for example, paid ones, may not be accessible.
Opt-Out of Electronic Communications:
You may not opt out of receiving any messages from us if you have a free account and are not a monthly subscriber.
Instead, a free user has the option to close their account to stop receiving messages/notifications.
The reasoning for this is that our business is based upon sending alerts and messages,
and the options to unsubscribe
from these as a free user is the equivalent to deleting their account.
If you are located in certain countries,
including those that fall under the scope of the European General Data Protection
Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your
personal data, subject to any exemptions provided by the law, including the rights to:
Request access to your personal data;
Request correction or deletion of your personal data;
Object to our use and processing of your personal data;
Request that we limit our use and processing of your personal data; and
Request portability of your personal data.
You can usually access, correct, or delete your personal data using your account settings and tools that we offer,
but if you aren’t able to do that, or you would like to contact us about one of the other rights,
visit our contract page to send us a message.
EU individuals also have the right to make a complaint to a government supervisory authority.
How to Reach Us
about any of the rights mentioned in the Your Rights section above, please contact us.
Other Things You Should Know (Keep Reading!)
Because Uptime Charts’s Services are offered worldwide, the information about you that
we process when you use the Services in the EU may be used,
stored, and/or accessed by individuals operating outside the European Economic
Area (EEA) who work for us, other members of our group of companies,
or third party data processors. This is required for the purposes l
isted in the How and Why We Use Information section above.
When providing information about you to entities outside the EEA,
we will take appropriate measures to ensure that the recipient protects
your personal information adequately in accordance with this Privacy
Policy as required by applicable law.
Ads and Analytics Services Provided by Others
List of Sub-processors
Uptime Charts uses the following products/services (which are all GDPR compliant):
Amazon Web Services
Google Analytics: for analyzing the browsing behavior of our users and visitors.